At At Positive Electric, customer satisfaction is our priority. Our return policy is designed to ensure a smooth and hassle-free process in case of any issues with our services or products.
1. Eligibility for Returns
Since we primarily provide electrical services, returns generally apply to:
Faulty or defective electrical components purchased directly from us.
Incorrect products delivered due to our mistake.
Services that were not completed as per the agreed terms.
2. Return & Refund Conditions
Electrical Components & Products:
Must be returned in original packaging and unused condition.
Return requests must be made within 7-9 days of purchase.
Proof of purchase (receipt or invoice) is required.
Services:
If you are not satisfied with our service, please contact us
We may offer a service rework, partial refund, or other solutions based on the issue.
3. Non-Returnable Items
Customized or specially ordered electrical products.
Services that have already been fully completed and approved by the customer.
Damage caused by misuse, improper handling, or third-party intervention.
4. Return & Refund Process
Contact Us: Submit a return request via email or phone, providing details and proof of issue.
Review & Approval: Our team will review your request and provide instructions.
Return/Resolution:
If eligible, you may return the product or receive a service correction.
Refunds, if applicable, will be processed within 7-10 business days to the original payment method.
